Product Warranty
RIDGEGEAR - Product Warranty
At RIDGEGEAR, we are so confident in the quality of our manufacture that we offer a three-year guarantee from the date of purchase, on any of our product that show any defects due to faulty materials or manufacture.
On the rare occasion that you notice a defect in any of RIDGEGEAR products, please contact our Sales Administration team to discuss the next stages of dealing with your potential return and replacement. You will be required to provide proof of purchase.
If your product is returned to us and assessed to be repairable, it will be repaired and returned promptly. If it is unfit for repair, we will offer a free replacement.
The below conditions would not qualify for the above warranty:
- Everyday wear and tear
- Poor storage and maintenance
- Chemical contamination
- Oxidation on hardware
- Use in harsh environments
- Damage from user negligence
- Label wear or removal
- Damage due to mis-use and/or using the product for which it isn't designed
- If the product has been involved in a fall
- If the product has been modified or altered by anyone other than RIDGEGEAR
For further information contact our Sales Administration team on 01538 384108
Made In Britain
We are proud to be part of the Made in Britain campaign, since April 2016. Our safety harnesses, lanyards are produced on site at our factory in Leek, Staffordshire. We only use the best when it comes to webbing which as mentioned before is also produced on site. Meaning whenever you purchase a RIDGEGEAR harness or lanyard you can be assured that you’re getting the very best and safest British made product.
10 Year Lifespan
Following extensive testing of our webbing and manufacturing processes, the recommended 10 year lifespan is effective on all textile based products manufactured on or after January 2010 across the entire RIDGEGEAR harness and lanyard range.
Testing samples of 10 year old products, they all passed EN testing as well as additional tests where they were exposed to UV for a lengthy amount of time.
The results showed that the breaking loads on all of our webbing were between 85-98% of their original value, against the minimum requirement of 70%.
